We chose Flying Bisons as our strategic digital partner in 2017. It was a great decision, as together we've dramatically improved the omnichannel customer experience and all KPIs."

140%

Conversion rate growth

2.5m

Uplift in profit

Their research capacity is impressive. The quality of the research carried out is very high.

Despite aggressive timelines, limited business data available at the start and specific business features of the Middle East, Flying Bisons helped the PWC team to successfully deliver a complex discovery process.

Strategic design drives business results. We make an impact at scale."

Julian Łukaszewicz, Research & Strategy Lead

UX Research

UX (user experience) research is the process of collecting and analysing data about the user to understand their needs, goals, and behaviours. It’s an essential part of the UX design process. It helps designers understand the user’s needs, create products and services that meet them, and make informed decisions during the planning, design, and development stages.

UX research is a must-have for an increase in user satisfaction. User-friendly products lead to higher conversion rates and higher customer retention because a positive user experience means that customers will likely not only continue using it but also recommend it to other users. UX research also helps identify issues in the product early on, leading to cost savings in the long run.

UX research should be conducted regularly to stay up-to-date with the user’s needs and goals. It’s also important to use various research methods to gather different types of data and have a comprehensive understanding of the user. You can also involve the user in the design process and get feedback on your design and prototypes.

Like the product itself, UX research should be conducted with the user in mind. Don’t neglect your users’ needs or ignore their feedback. But also don’t rely solely on UX research. It’s a crucial part of the design process, but don’t forget to consider other factors like business goals or technical feasibility.

UX research is an essential part of the design process at Flying Bisons. Our UX researchers provide the designers with valuable insights, ensuring that you get a product with a flawless user experience at the finish line.

Need help with
UX Research?

Let’s schedule a free consultation with one of our experts, so we can help you and your company thrive in the digital world.

Got a high-stakes digital problem? Let's solve it.

Join our list of clients. You’ll be in good company.

  • KFC logo.
  • Ikea logo.
  • AMG logo.
  • Bank Pekao logo.
One last step to join
our newsletter!
Thank you!

We’ve sent you a confirmation e-mail.