Intuitive Banking

Intuitive Banking

For Pekao SA, one of Poland’s largest banks, we were challenged to design the bank’s mobile website and integrate it with the bank’s PeoPay application. It took over 1000 hours of work to create almost 500 screens, which gives an idea of the scale of the project. The e-point SA company invited us to participate in the project. Working with the e-point team, we worked together to design the functional concept of the solution and the graphical interface.

The biggest challenge of the project was to develop a common vision for the solution with all stakeholders. Bank Pekao SA is a huge organisation, and there were multiple goals that the transaction system needed to achieve. It was important to have easy access to all products and their main actions directly from the home page. At the same time, it was crucial to maintain full readability, transparency, and intuitiveness in developing the app architecture and design. We achieved this through dozens of hours of joint workshops, research, and live design sessions with all stakeholders.

Goal

Develop a common vision of the solution with all stakeholder groups

Industry

Banking

Platforms

Phone

Challenge

The professional approach of our partners at Pekao Bank gave us a lot of opportunities, drew attention to a number of issues and brought dozens of insights. A good project happens when everyone works together with the same vision.

The biggest challenge of the project was to develop a common vision for the solution with all stakeholders. Bank Pekao SA is a huge organisation, and there were multiple goals that the transaction system needed to achieve. Finding consensus was really important. Finding the golden mean was the result of several dozen hours of joint workshops, research, and live design sessions with participation from Pekao SA, e-point SA and our team.

Interfaces

Mobile website conception

The most important element of the mobile site was to be able to access all of the products and related main actions directly from the home page, while maintaining full readability, transparency and intuitiveness.

We wanted several finger movements to allow the user to control their finances and investments. The dashboard - the most important point of the mobile site - allows modifications that allow it to adapt to more advanced users with a large number of banking products. When designing the mobile version, we also faced the challenge of integrating this solution with the PeoPay application later on.

Mobile Interface

PeoPay & mobile website

The process of integrating the mobile solution with the PeoPay application gave the whole project a framework to work with. We knew that integration would involve embedding mobile web screens and linking them to the native features of PeoPay.

As well as the technological aspect of integration, it was important to address the feature-prioritisation issue and maintain the two main screens from PeoPay and the mobile transaction system. The result was a classic tabbed navigation that allows users to navigate between the main functions of both systems.

PeoPay
Diagram

Mobile app feel alike

As well as the purely functional aspects, we wanted the simplicity of usability, transparency and aesthetics to create a pleasurable experience for the user. We used micro-interfaces and gestures in the app to give the user a sense of comfort and familiarity.

User testing

Our observations of people using the site during the test phase enabled us to identify areas for improvement, as well as confirming some of our assumptions. We wanted to test whether the new interface would allow simple and fast navigation for both users rooted in the old Pekao system, as well as clients from other banks.

Design consumes a lot of time, but the development phase is the most labor-intensive stage. It's always better to add some extra hours and perform appropriate test iterations. Ultimately, several dozen hours spent building a prototype and testing are nothing short of changes made to a "live" product.

User testing
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