We chose Flying Bisons as our strategic digital partner in 2017. It was a great decision, as together we've dramatically improved the omnichannel customer experience and all KPIs."

140%

Conversion rate growth

2.5m

Uplift in profit

Their research capacity is impressive. The quality of the research carried out is very high.

Despite aggressive timelines, limited business data available at the start and specific business features of the Middle East, Flying Bisons helped the PWC team to successfully deliver a complex discovery process.

Strategic design drives business results. We make an impact at scale."

Julian Łukaszewicz, Research & Strategy Lead

Family of four eat KFC together.
Family of four eat KFC together.

Food Commerce

Demand for online food ordering is soaring, with customers expecting exceptional service at competitive prices. To win a slice of the food commerce pie, businesses must invest to streamline digital sales, build loyalty, and create positive experiences that people want to repeat. Over and over again.

We’ve delivered dozens of high-profile food commerce projects – including a full redesign of KFC’s omnichannel experience. Our work covered mobile, web and kiosk, and sparked a sharp increase in conversions across several European markets. 

We also partnered with Burger King to reimagine their digital kiosk experience. And we had the opportunity to design a brand-new e-commerce platform for Domino’s – the global pizza giant.

  • → Customer Experience

  • → Conversion Rate Optimisation

  • → Increasing AOV

  • → Brand Loyalty

  • → Engagement

  • → Mobile Apps

  • → Homepage

  • → Category Taxonomy

  • → Navigation

  • → Listing Pages

  • → Search

  • → Cart & Checkout

  • → Account & Member Services

  • → Accessibility

  • +84%

    Uplift in mobile conversions for KFC – within one year

  • 2

    Digital kiosk projects completed for KFC and Burger King

  • 3

    Number of global food giants we’ve worked with so far

  • 7

    Number of European markets our KFC solutions are live in

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