Client's concerns before choosing a design agency

It's important to note that we will address every concern in this article based on our own experiences. To clarify, we're not trying to boast about our past projects. Instead, we aim to help you get to know us better and provide all the answers you need if you consider collaborating with us. However, it’s possible that we may not be the best fit for you, and that's perfectly okay. Our focus is on large-scale, high-impact projects, which means it might be more beneficial for you to collaborate with smaller agencies or freelancers instead.

Scope of expertise

Let's be honest, clients are looking for an agency that will have the necessary expertise for their project, right? But how can we assure them about our expertise? We've completed hundreds of creative projects across various industries, including banking, food commerce, and hospitality. However, the answer can sometimes be complicated. It's not just about whether we have prior experience in a specific industry – it's also crucial to determine if we are a good fit for the client.

If there's a strong match, it becomes as important as the industry experience. Flying Bisons is a team of experienced in-house UX/UI specialists, and we also have full competencies in user research, branding, consulting and content creation. That's why we can deliver outstanding results, regardless of the industry.

How do we check if we are a match? First, let us tell you what we're the best at:

• Delivering strategically essential projects with a significant impact on company revenue
• Working under high pressure due to tight timelines or complex requirements
• Making things work on a large scale
• Partnering with digital-first or digital-only companies

Now, if you see yourself in any of the above – we're a match and can start your journey that will unleash your digital potential.

If you would like to dig even deeper into our scope of expertise, check out our Services page, where we describe them all in detail.

Budget and transparency of costs

Pricing primarily depends on the client's needs and the pricing model we choose to use. We offer both time and material pricing as well as fixed-price options. Regarding budget transparency, we maintain open communication throughout the entire collaboration and set clear scope definition and deliverables. By staying in touch with our clients during the project, we ensure everyone is aligned, allowing us to keep clients informed about the current budget and quickly implement any necessary changes.

Technical capabilities and development expertise

Our capabilities vary depending on the type of project. At Flying Bisons, we bring together a diverse group of experts from different backgrounds. When you collaborate with us to design a new website or application, we involve our design team, researchers, developers, and writers. With us, you receive a comprehensive service because we have assembled all the necessary experts to deliver a product without the need to engage third-party agencies or freelancers.

Can you show specific results of your previous projects?

We often emphasise that collaborating with us is not a cost but rather an investment. While this may sound like just words, we have created a dedicated page on our website to demonstrate the results we have achieved for our clients over the past few years. We encourage you to visit this page and bookmark it for future reference.

Do you have any references that can prove your expertise?

The best evidence of our experience and outstanding results comes from the testimonials of our current and former clients. There is no statement we can make that conveys our expertise better than the positive references from our partners, all of which can be found on our Clutch profile.

Project timeline and deadline

At the beginning of our collaboration, we'll provide a clear outline of the following steps and the expected timeline for tasks that will be completed over the coming days, weeks, or months. It's important to note that these timelines and deadlines can vary due to numerous factors, making them difficult to define on the first day. Various aspects may impact the deadlines and the timeline for each phase we initially planned.

Over the past nine years, we have continuously refined our processes and methodologies while adhering to the highest standards in every project. We place great value on effective communication with our clients. Suppose we identify any potential blockers or factors that could influence deadlines. In that case, we will contact you promptly to ensure everyone remains aligned and informed.

What after the launch? Support and maintenance

Once we complete the project, it doesn't have to be the end of our collaboration. At Flying Bisons, we provide our clients with product maintenance to ensure ongoing improvement and optimisation based on analytical insights and customer feedback. When we say you receive a comprehensive service from us, we genuinely mean it. One of the most important aspects of any project is the final product's success, and we share this commitment with you as our client – not only to the project's handover phase but beyond that.

Summary

It's completely normal to have concerns, especially when you're about to invest in the success of your product. We hope this article has addressed many of your doubts and demonstrated how we handle our clients' concerns. If you still have questions or if there's something else you'd like to discuss, please don't hesitate to send us a message. Our team is here to help you!